Tracking Order

We ship worldwide from our warehouse. Delivery typically takes 7–15 business days depending on your location. Every order includes full tracking from dispatch to your door.

Shipping costs are calculated at checkout based on your location and the weight of your order.

Yes. Once your order ships you'll receive a tracking link by email. You can follow your package from our warehouse to your door.

Yes. If you're not satisfied with your purchase, you can return it within 30 days of receiving it for a full refund. The item must be unused and in its original packaging. Contact us at help@csjoyer.com to initiate a return.

If your order arrives damaged, contact us within 48 hours of delivery with photos of the damage. We'll send a replacement or issue a full refund — no questions asked.

Orders can be cancelled or modified within 24 hours of purchase. After that, the order enters our fulfilment process and changes are no longer possible. Contact us immediately at help@csjoyer.com if you need to make a change.

Address changes are only possible within 24 hours of placing your order. Contact us at help@csjoyer.com as soon as possible with your order number and the correct address.

Check your spam or junk folder first. If it's not there, contact us at with help@csjoyer.com the email address you used at checkout and we'll resend it.

First check with neighbours and any safe spots around your property. If the package still can't be located, contact us at help@csjoyer.com within 7 days of the delivery date and we'll investigate.

Yes. For bulk orders contact us at help@csjoyer.com with your requirements and we'll get back to you with pricing and availability.

Yes. CSJOYER® building pieces are compatible with all major building brick systems.

Every CSJOYER® set comes with all building pieces, a printed instruction manual, a custom thank you card, exclusive gaming stickers, and your Minifigs Blind Bag (if purchased).

The exact scale is listed in the Details & dimensions section of each product page.

We will share actual product photos on my social media platforms. You are welcome to follow them. Additionally, you can also check out the product's review section.

Certainly. This is what every gamer friend eagerly anticipates. However, we need more gamer friends to support the currently available bomb site models. Only then will we have more motivation to invest in the production of full map models as soon as possible.

Our map models are designed based on the latest maps and expressed in the LEGO design language. In terms of details, we need to strike a balance among the restoration degree, the building block style, the scale, and the color coordination. Therefore, it is not a 100% replication of the original maps. The designers have incorporated their own understanding of the maps and will try their best to present every detail of the maps in the LEGO style, making the works resemble the original maps while still conforming to the essence of the building block style.

Yes, we have customized beautiful packaging boxes, which can meet the need of using them as gifts. However, if the boxes are damaged due to rough handling during logistics, please contact our customer service colleagues via email for handling.

Should you have any constructive ideas, suggestions, or encounter issues regarding your order or purchase, please reach out to our Customer Support Team via email at:
help@csjoyer.com.

This product has passed strict quality inspection and is supported by reliable after-sales service. While missing or defective parts are uncommon, we sincerely apologize if you experience any issues with your set.

If you find any missing or defective pieces, please follow the steps below:

• Step 1: Carefully check all parts and review the instruction manual to confirm which pieces are missing or defective.
• Step 2: Take clear photos of the instruction manual and mark the specific parts that are missing or problematic.
• Step 3: Email the photos along with your order number to help@csjoyer.com, or contact us via our official social media channels.

Once your request is confirmed, we will provide a one-time free replacement for all missing parts to ensure you can complete your build and enjoy a smooth building experience.

Build time varies depending on the model and your experience. Most sets take between 2 and 4 hours. More complex models can take longer — part of the experience.

Check your spam or junk folder first. If it's not there, contact us at with help@csjoyer.com the email address you used at checkout and we'll resend it.