Shipping policy
1. Order Processing
Order processing will commence once your payment has been successfully verified and cleared. Typically, this verification process requires 1–2 business days. Please note that weekends and public holidays are excluded from business day calculations.
2. Delivery Timeline
Shipping Method:
We utilize international logistics air freight services to ensure expedited delivery.
Estimated Delivery (General):
Under normal circumstances, delivery is expected to be completed within 6–10 business days from the date of order processing completion.
Estimated Delivery (By Region):
USA: 7–14 days
UK/EU: 7–12 days
AUS: 6–12 days
Rest of World: 7–30 days
Holiday Impact:
During major holidays and peak seasons (both domestic and international), order fulfillment may experience delays due to carrier schedule adjustments and increased shipping volumes. We recommend placing orders in advance to avoid potential timing issues.
Special Case for Russia:
Due to the ongoing construction of logistics channels in Russia, currently we only support road transportation. It will take 20–25 days to reach Moscow, and an additional 5–15 days for the final-mile delivery. For some particularly remote areas, the final-mile delivery may take 5–30 days. That is to say, the delivery across the whole territory of Russia can be completed within 30–35 days under normal circumstances, while it may take 30–50 days for remote areas. We will make every effort to provide better logistics services for our Russian customers. Thank you for your understanding and patience.
3. Tracking
Tracking information will be emailed to you after dispatch.
4. Order Cancellations
You may cancel your order within the first 24 hours after purchase, provided that the shipment has not yet entered transit.
5. Parts Guarantee
We offer free replacements for any missing parts.
6. Delivery Area Coverage
Our logistics network extends globally. However, if your destination area is currently unsupported for delivery, please contact our customer service team via email at help@csjoyer.com. We are committed to continuously expanding our service coverage; upon receiving your feedback, we will prioritize the development of logistics services in relevant regions and keep you informed of progress.
This policy is subject to change based on carrier regulations, regulatory requirements, and operational adjustments. We reserve the right to modify these terms without prior notice. For the most up-to-date information, please refer to our official website.