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This product has passed strict quality inspection and is supported by reliable after-sales service. While missing or defective parts are uncommon, we sincerely apologize if you experience any issues with your set.

If you find any missing or defective pieces, please follow the steps below:

• Step 1: Carefully check all parts and review the instruction manual to confirm which pieces are missing or defective.
• Step 2: Take clear photos of the instruction manual and mark the specific parts that are missing or problematic.
• Step 3: Email the photos along with your order number to help@csjoyer.com, or contact us via our official social media channels.

Once your request is confirmed, we will provide a one-time free replacement for all missing parts to ensure you can complete your build and enjoy a smooth building experience.

Shipping

Fast, tracked and carefully packed.

Estimated delivery times

• EU/EEA, USA, Canada, Australia & New Zealand: 5–10 business days
• Rest of world: 7–15 business days

Packaging that protects your model

Order tracking: You'll receive a tracking number as soon as your order leaves our warehouse.

Good to know: Delivery times are estimates and may vary during holidays, peak periods or for remote areas. Local customs duties or taxes may apply according to your country’s regulations.

Returns

Shop with confidence.

• If it isn't quite right, you have 30 days from delivery to request a return.
• Items must be unused, complete and in their original condition.
• Contact our team via the Returns & Support form and we'll guide you through every step.
• Once received and checked, we'll issue a refund to your original payment method.